Celerity Fiber LLC

Job Description

Associate Account Manager
Employment Type: Permanent
Full-Time
Work Modality
In-person

Position Requirements

• Previous experience in Account Management or Project Management.
• C1 English Level.
• Previous experience as an Account Manager (desired) or relevant experience.
• Telco knowledge.
• Strong multitasking skills.
• Highly organized.
• Ability to work under minimal supervision.

• Understand and manage properties from end to end.
• Plan, execute, and manage client accounts and projects.
• Collaborate with clients to determine product or service requirements.
• Develop project plans to meet client goals and objectives.
• Build strong client relationships to ensure brand and project success.
• Create a positive client experience by coordinating with the Marketing and Customer Service teams to deliver effective solutions.
• Provide regular updates, respond to inquiries, and address client concerns in a timely manner.
• Coordinate and facilitate regular client meetings.
• Monitor and manage project performance.
• Oversee the development of new client relationships.
• Ensure client satisfaction and retention.
• Serve as the primary point of contact for all client account management matters.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions in accordance with client needs and objectives.
• Develop new business opportunities with existing clients and/or identify areas for improvement to achieve sales targets.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Prepare account status reports.
• Collaborate with the Sales team to identify and grow opportunities within the assigned territory.
• Effectively navigate the company's systems and tools to provide clients with solutions, quotations, packages, sales, and related services.
• Prepare agendas for each client call, conduct productive meetings, and identify opportunities during every business interaction.
• Engage internal resources and support staff to deliver an exceptional client experience.