Leader Operation Engineer - Onsite - Cali Colombia - Full Bilingual

CALI, VALLE DEL CAUCA, Colombia

Full Time

Network Operations

Manager/Supervisor

Leader Operation Engineer - Onsite - Cali Colombia - Full Bilingual

Location

Cali (with ability to support U.S.-based projects)

Role Mission

Oversee daily service assurance and operational performance of Celerity’s fiber backbone and managed WiFi services, ensuring SLA compliance and network stability.

Key Responsibilities

· Lead Service Desk (L1), NOC (L2) and Field Operations (L3).

· Ensure SLA compliance and service KPIs.

· Manage incident, problem and change processes.

· Oversee network monitoring and performance optimization.

· Coordinate vendor and property-level technical alignment.

Required Qualifications

· Bachelor’s degree in Engineering, Telecommunications or related field.

· 8+ years of telecom/network operations experience.

· Experience in NOC environments and monitoring platforms.

· Strong expertise in fiber backbone, GPON and managed WiFi ecosystems.

· Proven leadership managing cross-functional teams.

Language Requirements

English: C1 Mandatory (Professional/Fluent).

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Celerity Fiber LLC

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Leader Operation Engineer - Onsite - Cali Colombia - Full Bilingual

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